Shipping policy

  1. Business Model & Fulfillment

    Elmharlow is an electronics brand offering a curated collection of gaming, computing, and home tech. To keep our collection accessible and competitively priced, we work with a trusted fulfillment network to manage inventory and shipping.

    Quality Inspections: Every order undergoes a manual quality check before packaging, to ensure the items match your order exactly before shipping.

    Quick Shipping Overview

    Order Cut-off Time: 4:00 PM (MST)
    Processing Time: 1–2 Business Days (Mon–Fri)
    Delivery Time (USA): 4–6 Business Days (Mon–Fri)
    Total Delivery Time: 5–8 Business Days
    Shipping Cost: Free of charge (United States)

    Duties & Customs

    All prices shown on our website are final, with no hidden charges. There are no additional customs fees or duties for customers at delivery.

    Tracking Your Order

    Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number. Please allow up to 1–2 business days for tracking information to update after shipping.

    Delays & Delivery Issues

    While we aim to deliver every order within our 5–8 business day window, external factors such as peak periods, weather, or customs processing may occasionally affect delivery times. If your order hasn’t arrived within the estimated window, contact us at support@elmharlow.us. We remain responsible for your order until it is successfully delivered to your address.

    Cancellations & Damaged Items

    Cancellations: Requests must be made before the order is processed. Once shipped, our standard return process applies.

    Damaged or Incorrect Items: If you receive a faulty or incorrect item, contact us immediately with photos at support@elmharlow.us. We’ll arrange a replacement or full refund promptly, at no extra cost to you.

    Contact Information

    Trading name: Elmharlow
    Business address: 1750 E 750 S, Spanish Fork, UT 84660, USA
    Email: support@elmharlow.us
    Phone: +1 385 999 1409 (Mon–Fri, 9:00 AM – 5:00 PM MST)