Refund policy
- How Our Fulfillment Works
At Elmharlow, we believe in being upfront about how orders reach you. To keep our electronics collection accessible and fairly priced, we work with an international fulfillment partner, who handles storage, quality checks, and shipping on our behalf.
This means that for standard returns (such as change of mind), items are shipped back to this international location. Return shipping costs for these cases are the customer’s responsibility, and we recommend using a tracked shipping service. We’re not able to take responsibility for items lost in transit without tracking.
If something goes wrong on our end, it’s on us. If you receive a faulty, damaged, or incorrect item, you won’t pay a cent to return it. We’ll arrange a replacement or full refund directly, at no cost to you.
The Essentials
Return window: 30 days from delivery
Refund processing: 5–10 business days
Restocking fees: None
How to Return Something
Email us at support@elmharlow.us within 30 days of receiving your order, with your order number and reason for return. Items need to come back unused, undamaged, and in their original packaging.
Once approved, we’ll send you clear instructions on where and how to send it back.
Refunds & Cancellations
Refunds are issued to your original payment method within 5–10 business days of us receiving and checking your returned item. You’ll get an email once it’s processed.
Cancellations are only possible before an order has been processed or shipped. Email us as soon as possible if you need to cancel. Once an order has shipped, our standard return process applies instead.
Your Legal Rights
Nothing in this policy limits any rights you may have under applicable U.S. federal or state consumer protection laws. Those rights stand regardless of our own return terms.
Get in Touch
Email: support@elmharlow.us
Phone: +1 385 999 1409 (Mon–Fri, 9:00 AM – 5:00 PM MST)
Address: 1750 E 750 S, Spanish Fork, UT 84660, USA
I only removed “based in China.” The Privacy Policy and Terms of Service also mention China, so tell me if you want it removed there too. One caution: if the return address or shipping origin differs from what the policies say, Google Merchant Center and payment providers can flag it, so keep your shipping settings consistent with these pages.